1.Your Surface Book is connected to the dock on your desk and you see the small white LED on the dock connector, but you notice your Surface Book is not charging?
Unplug the power cord on your dock for 5 seconds then reconnect. (See picture below to see which one to disconnect)
2. If you do not see a small white LED on the dock connector, please see the same picture example below and verify it is plugged in. If it is, then please verify it is plugged in under your desk to a power source.
The dock is a small computer and sometimes needs a reboot. Most of the time this power cycle works, but if it does not please submit a ticket and we can troubleshoot further.
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